Privacy policy
Privacy & Cookie Policy
Last updated: May 2026
In this Privacy & Cookie Policy, “Gummee”, “we”, “us” and “our” refer to Gummee Limited.
At Gummee, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently. This policy explains how we collect, use and store your information when you visit our website or interact with our business.
Who We Are
Gummee Limited
Trehare, Harewood
Calstock
Cornwall
PL18 9SQ
United Kingdom
Company Number: 07986665
VAT Number: 168808172
Website: www.gummee.life
Email: info@gummee.life
Information We Collect
We may collect and process the following information when you use our website or contact us:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment information
- IP address
- Browser and device information
- Website usage and analytics data
- Marketing preferences
When You Place an Order
When you place an order with Gummee, we collect the information necessary to:
- process your order
- deliver your products
- provide customer support
- and communicate with you regarding your purchase
Our website uses secure encryption technology (SSL) to help protect your information during checkout.
Payments are processed securely through trusted third-party payment providers such as Shopify Payments and PayPal. We do not store or have direct access to your full payment card details.
We will never sell your personal information to third parties.
Customer Accounts & Reordering
If you create an account or place an order with us, we may securely store your information to make future purchases quicker and easier for you.
These details are stored securely and are never used for unsolicited marketing.
Contacting Us
If you contact us through our website, social media, email or contact forms, we may store your message and contact details in order to:
- respond to your enquiry
- provide support
- and maintain customer service records
We will only use this information for the purpose it was originally provided.
Email Marketing & Newsletters
If you choose to subscribe to our newsletter or marketing emails, we may occasionally contact you with:
- product launches
- offers
- competitions
- news and updates
- or information we believe may be relevant to you
We use Klaviyo to manage our email marketing services.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link within any email or by contacting us directly.
We will never knowingly send marketing emails to anyone who has not chosen to opt in.
SMS Marketing
If you subscribe to SMS notifications or text marketing, you agree to receive occasional automated marketing text messages from Gummee.
Consent is not a condition of purchase.
You may unsubscribe at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Message and data rates may apply depending on your mobile provider.
Social Media
If you interact with Gummee through social media platforms such as Facebook, Instagram or TikTok, please be aware that those platforms operate under their own privacy policies and terms of use.
Private messages sent to Gummee through social media will always be treated respectfully and confidentially.
Any photographs or content shared with us will never be publicly reposted without your permission.
If you win a competition or giveaway, we may request delivery details solely for the purpose of sending prizes.
How We Use Your Information
We may use your information to:
- process and deliver orders
- provide customer support
- improve our website and services
- personalise your shopping experience
- analyse website traffic and performance
- prevent fraud or misuse
- comply with legal obligations
- send marketing communications where consent has been given
Website Analytics & Cookies
Our website uses cookies and analytics technologies to help us understand how visitors use our website and improve the customer experience.
Cookies may help us:
- remember your preferences
- improve website functionality
- analyse traffic and behaviour
- measure advertising performance
- provide relevant marketing and advertising
Some cookies are essential for the website to function correctly.
Examples of cookies and technologies we may use include:
- Google Analytics
- Shopify cookies
- Meta/Facebook Pixel
- Klaviyo tracking
- currency and localisation cookies
These tools may collect anonymous or aggregated data such as:
- pages visited
- time spent on site
- device type
- approximate location
- and whether purchases were completed
This information does not usually directly identify you personally.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of parts of our website.
International Data Transfers
Some of the services we use may store or process information outside the UK or European Economic Area (EEA).
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to help protect your personal information in accordance with applicable data protection laws.
Third-Party Service Providers
To help operate our business, we may use trusted third-party providers for services such as:
- website hosting
- payment processing
- shipping and fulfilment
- analytics
- marketing
- customer support
- and security
These providers only access information necessary to perform their services and are expected to handle your data responsibly and securely.
Data Security
We take data security seriously and use reasonable technical and organisational measures to help protect your information.
However, no internet transmission or electronic storage method can ever be guaranteed completely secure.
Your Rights
Under UK data protection laws, you may have the right to:
- request access to the personal data we hold about you
- request correction of inaccurate information
- request deletion of your data
- withdraw consent for marketing
- object to certain types of processing
- request restriction of processing
- request transfer of your data
To make a request regarding your personal information, please contact:
For security reasons, we may require proof of identity before releasing or amending personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their policies separately.
Currency Conversion
Our website may use location and currency conversion tools to display prices in your local currency.
This may involve temporary cookies and processing of IP address information in order to remember your currency preferences during browsing.
Changes to This Policy
We may occasionally update this Privacy & Cookie Policy to reflect legal, technical or business changes. Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy & Cookie Policy or how your data is handled, please contact:
Thank you for supporting our small family business 🧡